Our services
Our services aim to help our customers save time, feel confident and comfortable, be successful in their work and grow their business
We support our customers throughout their time with us. We strive for excellence in delivering our services and we develop dedicated services for each of our customer groups in order to better meet their needs.
To make sure that customers select the right solution for their specific needs, we provide all necessary support for information about our solution :
The Weber guide
This has been a reference source in the construction market for over 25 years. It delivers a complete overview on Weber solutions. It guides the customer to the right solution and gives advice and recommendations on product application. The Weber guide is available at our distributor's points of sale in the various countries where Weber has a presence.
Weber digital tools
We provide useful digital services such as online selecting tools, façade simulator, product selector and dedicated apps.
Hotline
We make it easy for our customers to get in touch with us and reply to any request they may have prior to choosing the solutions.
Samples
We develop and provide on-demand samples such as colour fan samples, tile grout displays or final appearance samples.
Documentation
We provide specific documentation, either in paper version or online.
Information on regulations
We provide information to help and support in the enforcement of legal requirements such as relevant certification and regulation on our market.
We offer many different and convenient ways to place orders and find Weber products.
Identify availability and location
Our country-specific website or app helps our customers find a distributor or an applicator.
Facilitate the ordering process
We provide consumption calculators to use as a guide to ordering the correct quantities and specific systems and tools to speed up and secure the ordering process.
We provide a variety of delivery services and offer high-quality training courses as well as job site demonstrations and assistance.
The Weber guide
We explain clearly how to apply products and complete product data sheets.
Training courses
We offer high-quality training courses to our customers with well-established training programmes as well as jobsite demonstrations and videos showing step-by-step application.
Adapted delivery services
We provide a variety of delivery services such as on-site deliveries, specific equipment, express deliveries, pick up options.
Assistance
We are committed to putting the necessary technical customer support resources on jobsites or on our hotlines.
We provide services to help our customers get more out of their current business and feel confident for the futur.
Generating leads
We provide our customers with business leads by approaching project owners or by developing close cooperation with specific owners, and joint visits to prospective customers.
Sales and marketing training
We offer high-quality training to help improve the sales efficiency of our customers.
Merchandising recommendation and communication tools
We provide shelf display, commercial and promotional tools to help our customers increase their sales.
